Does Infinite Auto Glass provide mobile service?
Yes! The majority of our installs are completed off site. We make every effort to meet the needs and conveniences of our customers.
Does Infinite Auto Glass provide a warranty?
Absolutely! Our warranty covers any leaks or stress cracks for the life of your vehicle.
Should I contact my agent or insurance company before I contact Infinite Auto Glass?
Call Infinite Auto Glass first. We will walk you through, step by step, both filing the claim and handling all the paperwork. We will work with your insurance company and set up the glass claim for you, making it as hassle free as possible. The only thing you may need to do is verify some information for your insurance company.
Do I have the right to choose any auto glass company that I want to use?
Yes, you have the right to choose any auto glass repair and windshield replacement company that you wish to use. Your insurance company and the billing network that your insurance company contracts to handle their glass claims does not have the right to tell you which auto glass shop to use. In the auto glass industry this is called “steering,” which is against the law. It’s your choice and Infinite Auto Glass is here to help you through this process.
Is a windshield replacement a “no-fault” claim?
Many insurance customers are hesitant to make a claim against their insurance for auto glass damage, as they’re afraid that their rates will increase. A cracked windshield, however, is usually not your fault. It’s what the insurance companies refer to as a “NO FAULT” claim, and as such, it does not typically raise your insurance rates. The glass damage falls under the comprehensive part of your insurance, which keeps your rates unaffected.
What if I only have liability coverage?
Because liability insurance only provides coverage for the damages to another vehicle, auto glass services are not covered under your liability policy. Infinite Auto Glass offers competitive replacement prices to those customers who are paying out of pocket. Call one of our representatives today to get your fast and easy cash quote. Or use our instant online quote system.
Does my windshield really protect me in an accident?
Yes! Safety with regards to windshield replacement is very important. Your windshield is an integral part of the structural integrity of your vehicle in a roll-over accident. It is also a crucial part of the airbag deployment system. If your windshield loses adhesion in a collision or roll-over, you and your passenger’s safety is in jeopardy. Therefore, it is imperative that your auto glass replacement be fulfilled by one of the trained professionals at Infinite Auto Glass.
What are the standards for a windshield repair as opposed to a windshield replacement?
Windshield repair is recommended if the damaged area is less than the size of a quarter. Windshield Repairs are not a cosmetic solution for your vehicle. Their purpose is to prevent to damage from spreading or getting worse (a structural remedy only.) Usually, part if not all of the stone chip damage will remain visible in your windshield. For this reason, windshield repairs cannot be done if they are located in the driver’s “line of vision.” The “line of vision” is the area covered by the windshield wiper on the driver’s side of the vehicle.
How long does a windshield repair typically take?
On average, a stone chip repair usually will take twenty minutes or less.
How long does a full windshield replacement take?
Most windshield replacements take roughly an hour, and, an hour for the adhesives to set before you can drive your vehicle. Some windshields may take a bit longer depending on the environmental situation as well as the features of the windshield. Your technician will provide you with a safe drive away time for your windshield replacement when he has completed the job.
What is OEM auto glass? Is it the same as auto glass from a dealership?
OEM stands for Original Equipment Manufacture. This means that the glass meets the same specifications for safety and quality as from the factory. Auto manufacturers do not make glass, they use third party auto glass manufacturers to make the glass for your vehicle. A “dealer” glass is created by these same third party manufacturers, however, during the process, the auto glass manufacture stamps the vehicle brand name on the piece such as Toyota, Ford, etc. thus calling it a “dealer” glass. It is the same exact glass, but more expensive due to the brand name.